RedBox Wi-Fi Terms and Conditions

24 September 2020

Welcome. We are committed to providing you an excellent user experience when you use this site to buy products and services. If you have any questions about the service or these terms we would be delighted to help. If the query relates to these terms please raise it with us prior to any purchase, if your query relates to the event please contact the organisers. You can contact us by emailing us at info@redboxwifi.co.uk.

Definitions and interpretation
"Event" means the show, exhibition, fair, concert, theatre and/or festival for which the products and services are being offered.

"Organiser" means the company or organisation responsible for the Event.

"Products" means items available for purchase which are retained by you.

"Services" means the service to be provided by Red Box Wi-Fi including internet connectivity, hosting, support, maintenance, equipment hire and  fulfilment services

"Us" "We" and "Our" means Red Box Wi-Fi

"Venue" means any facilities or locations of any nature where the Event is being held.

"You" means you. "Your" shall be read accordingly.

Introduction and how these terms apply
The event Organiser may have their own terms ("Additional Terms") that apply to the sale and/or use of the Products and Service and they may require us to notify you of these terms and impose them on you when you buy products and services from our site.

These Additional Terms will apply in addition to these terms. For example Organisers may limit the use by you of certain Wi-Fi channels and frequencies during the event to prevent interference with its services or have other restrictions. We will ensure these Additional Terms are indicated and clearly featured during your order/purchase process.

In order for the Organiser to provide the Products and Services to you, you must agree to be bound by these terms and the Additional Terms as indicated to you. These will form a legally binding contract so please do take the time to read them and make sure you understand them. If you use the site or the Services on the site you will be agreeing to accept these terms and the Additional Terms. If you do not agree to accept them you must not use the site or the services on the site.

We recommend you review the terms each time you make a purchase from the site and print a copy of them for your future reference as we intend to rely upon them. If you are uncertain about your rights or think the terms are not complete/accurate, please contact us before placing an order so we can discuss your query/concern.

Changes to these terms
We reserve the right to change, modify, add to, or delete portions of these terms at any time to reflect changes affecting the Products and Services, Organiser requirements, payment methods, relevant laws and regulatory requirements.

If we do change the terms, we will post the changes on this page and will indicate the effective date at the top. You are responsible for regularly reviewing these terms so that you are aware of any changes. Your continued use of the site after any such changes constitutes your acceptance of the new terms and you will be subject to the policies and terms in force at the time that you order from us. If you do not agree to (or are unable to comply with) the terms as amended, please do not continue to use the site.

You must be at least 18 years of age to agree to, and enter into, a contract on your own behalf and to register for use of this site.

If you are under 18 but at least 13 years of age, you must present these terms to your parent or legal guardian, and he or she may consent to them on your behalf. Children under the age of 13 may not purchase Products and Services and parents or legal guardians may not consent on their behalf.

By registering, you agree that (i) you have read, understood and will be bound by these terms and any Additional Terms (as applicable) indicated on the site; (ii) you comply with the age requirements; and (iii) you have provided accurate and truthful information in the registration process.

Personal Information
You will be required to complete the purchase process by providing certain information (name, email address, address and telephone number).

By using the site, you agree that we may hold, store and use the personal information you provide for the purpose of providing the Products and Services. We’ll use your details to fulfil your request. For additional information on what happens to your data when you make a purchase please see below.

Privacy Policy
Red Box Wi-Fi is committed to ensuring your privacy is protected. This section explains how we use the information we collect about you on our site and the procedures we have in place to safeguard your privacy. By submitting your information and using this site, you consent to the collection, storage and processing of your personal information by us in the manner set out.

If you purchase a Product or Service you will be asked to provide personal information (such as name, address, email address and telephone number etc) and financial information. We use this information to fulfil your order and notify you of the status of your order and process your order (for example to verify financial details provided and to contact you regarding your order if necessary). We will provide this personal information to third parties (for example Royal Mail, despatch companies and payment processing companies) and will require that they only use the data as strictly necessary to provide the Service.

Red Box Wi-Fi monitors customer traffic on an aggregate basis in order to help us develop and improve our site for the benefit of our customers.

Red Box Wi=Fi may disclose personal information where we believe in good faith that this release is reasonably necessary to comply with the law.

The processing of credit & debit cards is undertaken by Stripe.com on behalf of the Organiser, through a secure hosted connection. No card data is stored by us.

Red Box Wi-Fi has implemented technology and security features to safeguard the privacy of your personal information from unauthorised access or improper use. We employ Secure Sockets Layer (SSL) encryption software to secure your personal data and payment information. This is to prevent unauthorised access or unlawful processing of your personal information. We will continue to enhance our security procedures as new technology becomes available. Whilst we make every effort to ensure that your information is secure on our system, no data transmission over the internet can be guaranteed to be 100% secure. As a result, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

Because the internet infrastructure is global, and it is not possible to predict the routes that information sent over the internet will take, the information you provide may be transferred temporarily via a route which takes it outside the European Economic Area as it passes between you and us. Territories outside of the EEA do not always have strong data protection laws. By submitting your information to this site you consent to this transfer.

We use cookies on our site. These allow us to collect data which assists us in improving our site and enhancing your experience of our site.

Cookies are electronic tags that contain small amounts of information which are placed on your computer in the process of sending your computer a file, such as a web page. A cookie is a unique identifier that tells a site when a computer that has previously visited the site returns and what pages it requests on each of its visits. Cookies can track where you travel on a site and what you look at and compile statistical reports on site activity.

Cookies make it easier for you to use our site during future visits. You may set up your computer to reject cookies by the privacy settings for your web browser, (usually located under the Tools menu, choose Internet Options, then Privacy) although in that case you may not be able to use certain features on our site. For more information on use of cookies on our site please contact info@redboxwifi.co.uk.

Products and Service
All Products and Services are sold subject to availability and to these terms.

Refunds
Subject to this section, after you have purchased a Service it cannot be refunded unless the event is cancelled in advance.

Where (i) an Event is cancelled by the Organiser or Venue; or (ii) an Event is cancelled due to circumstances beyond our control; you will be entitled to claim a refund from us for the cost of the Service less an administration fee of 25% of the purchase price; this only applies if the event is cancelled in its entirety in advance of the opening day.

Where an Event is not cancelled but is curtailed for any reason whatsoever, including, without limitation, due to a force majeure event we shall not be liable to make any refund.

Where a refund is sought you must bring this to our attention as soon as possible upon becoming aware of such cancellation.  In order to claim your refund, please apply within 90 days by emailing us at info@redboxwifi.co.uk.

Products are none refundable.

These terms do not and shall not affect your statutory rights. For further information about your statutory rights you can contact Citizens Advice, Consumer Direct or the Department for Business Innovation and Skills.

Resale
Products and Services are only for your use. We reserve the right to suspend any Services if you resell or attempt to resell them (including any resale or attempted resale at a higher price than the purchase price)

PLEASE READ THIS SECTION CAREFULLY AS IT SETS OUT THE LIMITATIONS OF OUR LIABILITY TO YOU

Personal arrangements including travel, accommodation or hospitality relating to the Event which have been arranged by you are at your own risk.

Liability for the cancellation of the Event will be limited to the refund as set forth above.

Neither we, (nor the Organiser and the Venue (as applicable)) will be responsible for any loss, theft or damage of your personal belongings, other than caused as a result of our negligence (or that of the Venue or Organiser (as applicable)) or other breach of statutory duty.

You agree you will have no claim against us, in respect of any decision to remove Events from this site or any decision to suspend or terminate your access to this site.

In the absence of any negligence or other breach of duty by the Organiser, the use by you of the site is entirely at your risk.

For the purposes of this section, "Force Majeure" means any cause beyond our control including, without limitation, act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments. We will not be liable to you for failure to perform any obligation under these terms to the extent that the failure is caused by Force Majeure.

The Organiser will not be liable under these terms for any loss or damage caused by the Organiser or any of its employees or agents in circumstances where:
•    there has been no breach of a legal duty of care which is owed by the Organiser or any of its employees or agents; or
•    the loss or damage is not a reasonably foreseeable result of any breach of these terms.
The Organiser will not be liable under these terms for any increase in the loss or damage you suffer resulting from your actions or a breach by you of these terms.

You will be responsible for all claims, liabilities, damages, costs and expenses suffered or incurred by us as a result of your breach of these terms or default in the discharge of your obligations.

Nothing in these terms shall have the effect of excluding or limiting either our liability or your liability for fraud or for death or personal injury caused by our/your negligence (as applicable).
Intellectual Property Rights

The site and its look and feel (including without limitation the site design, text, graphics and all software and source codes connected with the site) are protected by copyright, trade marks, patents and other intellectual property rights and laws. You are authorised to use the Tickets and this site only for personal, non-commercial use (ie you can visit, view and print a copy of any page on this site for personal non-commercial use only). None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the Organiser.

You must not use the site for any purpose that is unlawful or prohibited by these terms.

If you breach these terms
If you are in breach of, or we suspect you are in breach of, these terms then we may take any/all of the following actions:-
•    issue a warning to you;
•    effect an immediate, temporary or permanent withdrawal of your access to your account and/or the site however you will remain responsible for all outstanding amounts on your account;
•    cancel your order;
•    take legal action against you; and/or
•    disclose such information to law enforcement authorities as we reasonably feel is necessary.

Termination
We have the right to terminate your access to the site at any time, without notice, for any reason, including without limitation, breach of these terms. We may also at any time, at our sole discretion, discontinue the site or any part thereof without prior notice and you agree that we shall not be liable to you or any third party for any termination of your access to the site.
Waiver

If we delay or fail to enforce any of these terms it shall not mean that we have waived our right to do so.

Assignment
The Organisers shall be entitled to assign any of our rights and obligations under these terms provided that your rights are not adversely affected.

Severability

If it is found by a Court or any body of competent jurisdiction that any of these terms for any reason cannot be enforced, this shall not prevent the other provisions from continuing to apply.

Third Parties
Any person, other than the Organiser, not a party to these terms shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of these terms. The Act can give rights under some contracts to third parties who are not parties to those contracts but in this case only the Organiser and you (or your assignees permitted hereby) have rights and obligations under this contract.

Entire agreement
These terms, and the Additional Terms constitute the entire agreement between the parties in connection to its subject matter and supersede any previous terms and conditions, agreement or arrangement between the parties.

Each of the parties agrees that it has not entered into these terms in reliance on, and shall have no remedy in respect of, any statement, representation, warranty or undertaking (whether negligently or innocently made) by any person (whether party to these terms or not) other than as expressly set out in these terms.

Governing Law
These terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with these terms (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Notices
All notices given by you to us must be given to info@redboxwifi.co.uk (by using the words "Legal Notice" in the email's subject field). We will give notice to you via the site or at either the e-mail or postal address you provide to us as part of the order process or your registration. Notice will be deemed received and properly served immediately when we post it on the site, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to, and received by, the specified e-mail address of the addressee.

Questions or complaints
If you have any queries at all regarding this site, the Products and Services featured on the site or any of the terms, please do not hesitate to contact us by emailing us at info@redboxwifi.co.uk.

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